Send your own garments.
Specify customer-supplied garments in the order builder and arrange drop-off, courier or collection.
Trade embroidery
Production capacity for businesses that already sell branding.
Trade buyers need a different relationship from retail customers: controlled artwork, clear customer-contact rules, repeat references, courier-friendly handover and dependable production communication.
Supply DST or source artwork.
Keep the approved production file associated with the embroidery position and repeat job.
Do not rebuild the job every time.
Order history and saved artwork create a reference for recurring client work.
Discuss capacity before committing.
Urgent or overflow production should be confirmed against the current production load before promising a client date.
Agree handling rules upfront.
Garment-risk, artwork, rebranding and any rejected items should be documented as part of the production workflow.
Set the relationship boundary.
If a job must be handled white-label, confirm whether Embroiders may contact the end customer before the first order is accepted.
TRADE WORKFLOW
Specification first. Then production.
Send garments, assign artwork to each placement, provide the approved DST where available, review the proof, then track the job through production and QC. Courier or collection is arranged after release.
Production timing is confirmed after proof approval and depends on quantity, stitch count and current production load.
Discuss trade requirementsTrade questions
Set expectations before the first job.
Can a branding company send its own garments?+
Yes. Suitable customer-supplied garments can be sent or dropped off for embroidery.
Can we supply our own DST files?+
Yes. Upload the DST with the order when it is the approved production file for the intended logo and scale.
Can we arrange our own courier?+
Yes. Collection can be coordinated from the Wynberg location once the job is ready.
Can you handle repeat runs?+
Yes. Approved artwork and previous production specifications can be retained with the account and used as the reference for repeat orders.
Do you offer white-label trade embroidery?+
White-label handling and customer-contact rules should be agreed with Embroiders before the first trade job so the operational responsibility is clear.
Can you match a previous thread colour?+
Send the previous production reference or physical sample where available. Thread matching is confirmed during production review rather than promised from a screen colour alone.